Warranty and Terms and Conditions
Returns and Refunds
Warranty covers manufacturers defects and faults only. Products are covered by a 28 day standard parts warranty, the warranty commences from the date the item is received. Warranty does not cover physical damage, misuse or accidental damage (i.e. crash damage) If your item has been crashed or misused we cannot repair, replace or refund it. Disassembling your item will invalidate its warranty.
It is our intention that you should be totally satisfied in respect
of every purchase made from the Geniestuff web site. In the unlikely event that, for any reason,
you are not satisfied with your purchase, simply
return in a undamaged "as new" condition complete with all accessories within 7 days together with the receipt, to: Returns, 9 Dove Close, Bishops Stortford, Hertfordshire, CM23 4JD
and we will be pleased to either exchange or offer a full refund.
Refunds will be issued within 30 days of receiving your written notice
of your request to cancel providing the goods have been received back in
The 7 day cooling period for returning unwanted items is provided for you to decide if you wish to keep the product and is strictly limited to commence the day after the order is delivered. No other date is applicable (i.e. a birthday or Christmas day) and it cannot be extended. Unwanted items dispatched to us after this point will not be refunded.
All Geniestuff products are guaranteed against manufacturing
defects to the original purchaser for a period of 28 days.
Your statutory rights are not affected
Terms and Conditions
The following terms and conditions apply to all transactions on the
www.geniestuff.co.uk website as set out below. Would you please read
through these carefully before placing your kind order. Our terms and conditions are subject to
change from time to time without notice and would apply to all
subsequent orders received.
Delivery can be made to all addresses in mainland UK.
All goods must be signed for by an adult aged 18 years or over.
Geniestuff cannot take responsibility for orders signed for
by neighbours or any other person not occupying the delivery address specified.
Whilst every effort is made to deliver goods
within the estimated timescales, delays are unavoidable on rare
occasions due to situations beyond the control (i.e. adverse weather conditions) of our main carrier Parcel Force.
In the case of Airsoft guns; By purchasing Airsoft guns from Geniestuff.co.uk you are confirming that you are aged 18 or over in accordance with current legislation and you agree that damage caused by incorrect or low grade ammunition or attempting to fire re-used BB pellets will invalidate your warranty.
Payment is taken from your card at the time your order. We maintain vast stocks of all items offered on this
website but all orders are accepted subject to availability. In the
extremely unlikely event that we are not able to supply your order
promptly, we will inform you immediately either advising
of a firm delivery date in the future or offering alternative items.
A order is only deemed as accepted once physically shipped.
Prices apply as displayed on our website at the time your order
is received and include VAT @ the current rate (20%). Whilst we make
every effort to ensure that all prices on our website are correct and
up to date, although very unlikely, errors are possible. If we discover
such an error in the price of goods you have ordered, we will advise you
immediately giving the option of confirming your order at the correct
price, selecting alternative goods, or cancelling same. In the unlikely
event that we are unable to contact you we will have to treat the order
as cancelled and any amounts already paid will be refunded.
Payment can be made by any method specified on the "check out pages".
All reasonable precautions are taken to maintain security on your order
and payment details but we cannot be held liable for any losses caused
as a result of unauthorised access to information provided by you.
All contracts to purchase and supply shall be governed by and subject
to the laws of England and Wales with all matters appertaining to be resolved
exclusively in the courts of England and Wales. English is the only language
offered for the conclusion of all contracts and orders.
In the very unlikely event that faulty
or damaged goods are received, please refer to our Returns & Refunds section.
A returned item which has been returned as faulty will only be refunded one the item has been checked and the fault reproduced. Compensation for your delivery charges for returning faulty goods will be only be paid out at the following rates: For heavy large items we only pay out at the value of Royal Mail Standard Parcels rates (not recorded or with increased compensation). For small items we will only pay out at standard first class rates (not recorded). If you choose to return a faulty item using a more expensive rate you do so at your own cost.
Product specifications are subject to alteration by the manufacturer without
notice. In the event that a later model or substitute products of the same
or better quality is available we will supply at the original price. In the
unlikely event that you are not happy with the new model / replacement item
this can be returned in accordance with our 7 day money back guarantee.
Where applicable, orders can be cancelled in accordance with your rights
under the Distance Selling Regulations. (see the Returns and Refunds section
for further details). Although all specifications are carefully checked, all
sizes and measurements are approximate. On the rare occasion that there is
an error, we will advise you as soon as possible.
Our products have been selected on the basis that these will be used for
normal domestic use only and therefore if you are planning to use in a
business or commercial situation i.e."skirmishing" (in the case of Air Soft).
In this situation please ensure that you are fully covered by appropriate insurance.
All pictures and logos are copyright of the respective owners. All code and descriptions is property of Geniestuff Airsoft UK, all ownership rights reserved. Any person, persons or company using data owned by Geniestuff Airsoft UK without prior written permission will be held liable, full civil recovery will be sought.
We do not guarantee that this website will be compatible with your PC and we
cannot accept any liability for any corruption or loss of data held on your
PC nor any liability for any other loss or damage of any kind to your PC
resulting from the use of this website.
In the unlikely event we are unable to dispatch your order to you (for example due to a incomplete delivery address) we will advise you immediately informing you of the error and giving you the option of cancelling. In the unlikely event that we are unable to contact you we will have to treat the order as cancelled and any amounts already paid will be refunded immediately. If you decide you would like to return a item within 7 days of receiving it, a refund will be issued within 28 days of receiving your written notice of your request to cancel providing the goods have been received back in perfect order.
You agree to hold harmless Geniestuff and its owners and employees against any claims, costs or liability. Geniestuff and its owners and employees will not be liable for any damages of any kind, these include but are not limited to loss or damage to property and harm of any kind inflicted to any person (third parties included) or animal.