For peace of mind even if your at work all day and you miss our delivery you have the following options:
Using the information on the "sorry we missed you card" delivery can be rearranged to a day that suits you
Collect the parcel from your local Post Office, even Parcel Force parcels! (I.D. required)
Request to have your neigbour sign for the parcel
Parcels can be stored for you for up to 21 days pending your redelivery instructions
|
Delivery information
Delivery timescales are as follows:
Our postage and packaging charge is just £3.95 per order, you can order as many items as you want per order and you won't be charged any more for postage and packaging. Orders placed on a weekday are dispatched the next working day. Parcels are sent fully insured against loss or damage in transit. Orders placed on a weekend or public holiday are dispatched on the next working day. Delivery takes 2 to 3 working days as standard for most of the UK. The quoted delivery timescales and postage and packaging charge is for delivery to UK mainland addresses. For deliveries to Northern Ireland please allow an extra 3 working days. Deliveries to the Isle of Man and Scottish Highlands areas may take an extra 2 working days Order tracking is available on this page. We use Parcel Force and Royal Mail for deliveries
Whilst every effort is made to deliver goods within the estimated timescales, delays
are unavoidable on rare occasions due to situations beyond our control.
Payment is taken from your card at the time your order is received once your
card details and stock availability have been checked. We maintain vast stocks of all
items offered on this website but all orders are accepted subject to availability. In
the extremely unlikely event that we are not able to supply your order, we will inform you immediately either advising of a estimated restocking date
or offering alternative items.
All goods must be signed for by an adult aged 18 years or over and the signature sheet should
be notated "unexamined" on delivery. Geniestuff cannot take responsibility for orders
signed for by neighbours or any other person not occupying the delivery address specified.
If you receive a damaged item you must inform us within 48 hours of delivery.
Please note that delivery is only available to mainland UK addresses plus the Isle of Wight and Northern Ireland
but is unfortunately not available to customers with the following
postcode prefixes: GY and JE.
The term "working day" is defined as any weekday between 7.30am and 5.30pm (excluding public holidays). Deliveries may take place anytime up untill 5.30pm on a working day.
|
HELP CENTRE