IMPORTANT NOTICE: Our online shop will be accepting orders on 21/05/2013 after our stock take and systems upgrade is complete. All orders placed already are being dispatched as normal and we are still around to answer any questions you have.
Frequently Asked Questions
- Whats happens if I'm not at home to accept the parcel?
If your not at home when the courier tries to delliver your parcel you can arrange the following solutions: have it delivered on another day or collect it from your local post office or ask for the parcel to be left with a neigbour or collect the parcel from your local depot. If you are not immediately available the courier can store the parcel for you for up to 21 days (7 days with Royal Mail) before returning to sender. Further information can be found here:
- How do I track my order?
Our order system will email you a tracking number when your order is processed. You can track you order on this page.
- I have not received my tracking number?
You should receive your tracking number within 24hours. Please check your "junk folder" or "deleted items" as the the tracking email may have been marked as spam.
- Which delivery companies do we use?
For larger items our primary courior is Parcel Force. For smaller, low value items we use Royal Mail recorded delivery.
- Can I collect my order from your warehouse?
We are unable to offer this service. Geniestuff is a mail order company with a dispatch centre and offices, we do not have a customer collections department. This means that
we can be more streamlined thus keeping costs down, which in turns means we can pass these savings onto the customer. All queries can be dealt with most effectivily via email.
- How long do you take to reply to emails?
We will endevour to respond to your email within 1 working day.
- I've emailed you but had no response, whats happened?
Our response to your email may have been marked as spam by your email provider. Please check your "deleted items" or "junk folder" just incase our email has been sent straight to your spam folder, alternatively after 24 hours please resend your email
- How long will my order take to arrive?
Deliveries generally take 2 to 4 working days. The majority of orders are delivered within this estimated timescale. If your item does not arrive within this timescale please email us and we will contact the courier on your behalf.
- Can you ship the order to a alternative delivery address?
- Do you ship items to outside of the UK?
Unfortunatley we do not. Delivery is only available to UK addresses, we cannot ship to GY or JE postcodes.
- Can I order by telephone?
Yes, we will be happy to take your order via our sales line - 01279 461164, during busy periods you may not be able to get through, therefore we recommend placing your order through our website to avoid delays
- Is my personal information secure?
Yes we do not sell, donate or lend your data to any third parties. We will not send you advertising or spam. We only use the information you supply us to facilitate the delivery of genuine, valid orders.
- Are my credit/debit card details safe?
Yes they are very safe. For peace of mind we have decided to use Barclays EPDQ service to handle credit/debit card processing, Barclays Merchant services are a industry leader in credit card processing and security using the latest 128 bit SSL (secure socket layer) encryption and are fully compliant with PCI DSS (Payment Card Industry Data Security Standard).
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